“This guy”:http://applelostmydata.blogspot.com/ screwed up, and doesn’t even realize why or how. It wasn’t just that he didn’t have a backup before he went into the Apple Store for a repair, it wasn’t just that he doesn’t understand how repairs to HDD’s work - it’s that he didn’t check his own, older backups at some point to determine that they could be restored. Had he done that, and had his older backups been reliable, he would have had a) a leg to stand on with Apple, and b) most of his data in a form he could recover. The fact that his primary backup device went south _months_ before this and he took no steps to replace it guaranteed that he was going to experience some amount of data loss in the near future. He managed to hit the jackpot and lose it all.
Everyone has a job to do. If you use a personal computer and the data on that system isn’t subject to routine, verifiable backup by some third-party that you absolutely trust, it’s _part of your job_ to make sure you can recover your data in case of disaster. What if this guy’s Powerbook had been lost or stolen? What if it had been accidently destroyed in a fire or flood? He’d be in exactly the same circumstances he is now, but he would have anyone to try and shift the blame to. What he doesn’t get is that his data was already essentially lost, because he hadn’t verified that it even _could_ be backed up and restored before he got himself into a desperate situation.
“But wait,” you say “he paid Apple a whole _$50_ to perform a backup! They should have checked!” So, what this guy is saying is that the value of handing his data integrity over to someone else, the value of him not having to be concerned with reading warranty contracts and understanding them, the value of him being able to ignore all sensible data retention precautions and then just turn over his data to someone else for safekeeping is…$50. The data on that drive that he is so terrible concerned about losing was worth $50 to him.
Frankly, I’m not sure it was even worth the $50. He clearly wasn’t willing to invest one cent or one minute to fix a problem even he admits he should have fixed and was aware of.
Sometimes Apple does evil things, and sometimes customers have a legitimate gripe. This guy doesn’t. He was irresponsible and got burned. Don’t be like him: do regular, verifiable, and if possible automatic backups — and before you take a system in for repair _anywhere_, be sure you have a tested, recent backup available in case the worst happens.